Staubligroup

Senior Service - Engineer

Maharashtra, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerStaubligroup
LocationMaharashtra, India
Work styleOn-site
Employment typeFull-time
Employer posted11 days ago

Roles and Responsibilities:

The job encompasses but is not limited to the following Roles and Responsibilities:

Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
Promote STAUBLI services, continuously improve customer relationship and execute service sales.
Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.
Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
Daily reporting to the Local Manager to update status & availability.
Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.

Show full description

B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.

YEARS OF EXPERIENCE/AGE- 6-7 years of experience in robotics, or industrial automation industry. Previous troubleshooting experience is also a necessity.

TRAVEL - 70-75% Travel across India to diagnose/service customer machines & Service Sales.

COMPETENCIES

Technical -

Basic Mechanics (drafting skills)
Automation concepts (PLC, Drives etc.)
Industrial Electrical concepts & circuitary
Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc)
Computer communications (industry oriented),
Experience with diagnostics tools, electric circuits & mechanical systems.
Proficiency in understanding PLC programming /industrial automation.
Sensors and actuators technologies (electric, and pneumatic),
Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…)

Behavioural

Excellent Communication & interpersonal skills
Able to analyze problems in a logical manner
Ability to sell and promote Staubli Services
Willingness to travel for on-site support multiple times and emergency service calls.
Is highly organized with the ability to manage multiple projects.
Build Strong relationships with clients to ensure long term satisfaction
Manage multiple service requests efficiently under tight deadlines.
Prioritize tasks based on urgency and impact on customer operations.
A self-starter who is resourceful and initiates work without specific instruction.
Agility & ability to Work-life balance and embrace changes with positive attitude
Willingness to learn new technologies & adaptable to client environment situations quickly.
Work closely with Sales, Application & Admin team for seamless service delivery.
Should be proficient in multiple languages –Indian languages. English is must

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