Senior UX Designer

Day in the Life:

• Own UX design for key product areas and features, from early concepts through final implementation.
• Partner with Product Managers and Engineers to define problems, explore solutions, and deliver experiences that balance customer needs, business priorities, and technical considerations.
• Translate complex workflows and technical concepts into clear, intuitive user experiences.
• Create user flows, wireframes, prototypes, and high-fidelity designs to communicate and validate solutions.
• Conduct and incorporate user research, usability testing, customer feedback, and product data into design decisions.
• Help establish and maintain consistent design patterns and experiences across the product.
• Collaborate closely with Engineering throughout development to ensure the intended experience is carried through to the final product.
• Identify opportunities to improve existing experiences, not just design new features.
• Clearly communicate design rationale and recommendations to stakeholders across Product, Engineering, and the broader organization.
• Contribute to the continued evolution of UX practices, standards, and processes within the organization.

Who You Are:

Required Qualifications:

• 6+ years of experience in UX, product design, or a related discipline, ideally designing B2B SaaS or other complex software products.
• A strong portfolio demonstrating end-to-end product design work, including complex workflows and problem solving—not just visual design.
• Strong experience with interaction design, information architecture, wireframing, prototyping, and usability principles.
• Experience conducting or participating in user research and usability testing and translating insights into product improvements.
• Ability to simplify complex technical concepts and workflows for users.
• Strong proficiency with modern design and prototyping tools such as Figma.
• Experience partnering closely with Product Managers and software engineers in an Agile product development environment.
• Strong communication and collaboration skills, including the ability to explain and advocate for design decisions.
• Comfortable working with globally distributed teams and collaborating across time zones.
• Ability to work independently, manage multiple priorities, and take ownership of design work with limited direction.

Preferred Qualifications:

• Experience designing enterprise software, cybersecurity, data protection, backup/recovery, IT administration, or other technically complex products.
• Experience designing products used by IT administrators or other technical users.
• Experience working with or contributing to a design system.
• Familiarity with accessibility standards and inclusive design practices.
• Experience working within a global SaaS organization.

What Success Looks Like:

You’ll be successful in this role if you can quickly understand our customers and technology, bring clarity to complex product problems, and work effectively across Product and Engineering to create experiences that are both highly usable and technically achievable.

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.