Blackbaud

Service Delivery Consultant

India · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerBlackbaud
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted30 Jul 2026

Major Objectives:

Client Service & Delivery

Deliver Managed Services work in accordance withthe agreed scope of services, service catalogs, and internal standards
Manage assigned client deliverables across multiple accounts while meeting schedules and service-level expectations
Communicate clearly withclients and internal stakeholders regarding status, priorities, risks, and dependencies
Complete Donation Processing & support Fundraising Operations
Perform manual gift entry accurately and consistently in client systems
Process and manage batches, ensuring completeness, accuracy, and proper balancing
Execute batch imports, validate results, and resolve exceptions
Perform batch reconciliation to ensure gifts, payments, and financial records align
Generate and process acknowledgments, including letters, emails, and receipts
Build and deliver advanced reporting
Build and deliver sophisticated, segmented lists for direct mail and digital fundraising

Show full description

Quality, Compliance & Documentation

Maintain data integrity through quality checks and standard operating procedures
Adhere to documented delivery processes and data handling policies
Ensure workmeets agreed service commitments and data-security requirements
Document work performed and outcomes in required systems
Identify and escalate risks or scope concerns

Collaboration & Continuous Improvement

Collaborate with Service Delivery Managers and peers to prioritize work
Contribute to process improvements that increase efficiency and quality leveraging AI and automation wherever possible
Support onboarding of new services or processes as Managed Services evolve

Experience and Skills

Excellent client-facing skills and experience, including a high proficiency in written and spoken English
2–4 years of experience as a Program Specialist/Manager (Individual Contributor), Service Delivery Consultant (commonly referred to as a Business Consultant), or Analyst in similar domain
Strong attention to detail and time-management skills
Ability to manage multiple priorities in a delivery-driven environment
Strong written and verbal communication skills

Preferred Qualifications

Experience with CRM or fundraising platforms
Experience in nonprofit, mission-driven, or CSR/social-impact organizations
Familiarity withsubscription-based or managed-services delivery models
Advanced Excel or reporting skills (Power BI is a major plus)

What Success Looks Like

Client deliverables are completed accurately, on time, and within scope
High-quality, consistent service delivery is achieved
Data is accurate, secure, and well-documented
Effective collaboration and contribution to team improvements

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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