Service Manager Australia

This role is suited to an experienced service leader with the capability to lead people, influence performance, and drive outcomes across a complex national operation.

You'll likely bring:

• 6+ years' leadership experience and 10+ years' experience within service, technical, operations, or customer-facing environments, ideally within engineering, industrial, manufacturing, automation, capital equipment, or other complex service-based industries.
• Experience leading multi-functional teams across field service, customer care, technical support, training, or operations.
• A proven track record of developing high-performing teams and delivering results in complex environments.
• Experience across after-sales service, field service operations, customer support, installations, commissioning, and continuous improvement initiatives.
• Strong commercial and financial acumen, including responsibility for budgets, KPIs, costs, and business performance.
• Experience leading geographically dispersed teams, building engagement, accountability, and capability.
• A customer-centric mindset, with the ability to build trusted relationships and create positive customer experiences.
• Learning agility, curiosity, and the ability to thrive in a dynamic and evolving environment.
• A balance of hands-on leadership, strategic thinking, and commercial judgement.
• A degree in Engineering, Engineering Technology, or a related discipline, or equivalent industry experience.
• Leadership qualifications are advantageous, but proven leadership capability is what matters most.

Why work for us:

• Birthday leave - have a day off on us!
• Superannuation employer contribution paid on top of base salary
• TOMRA provides eight weeks of fully paid parental leave to all eligible employees
• Onsite car parking
• Employee referral bonus
• Jubilee program
• Employee Assistance Program (EAP)
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed.
• We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
• We care for the planet and want to make a difference for the future

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.