METRO

Service Manager – Continuous Delivery & Quality

București, București, Romania · Hybrid · Full-time

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About the role

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EmployerMETRO
LocationBucurești, București, 077190, Romania
Work styleHybrid
Employment typeFull-time
Employer posted8 days ago

Your Responsibilities:

Own the full lifecycle of developer productivity and quality tools (e.g., GitHub/GitLab, Artifactory/Nexus, SonarQube, LambdaTest, Pact)
Being involved in vendor management, licensing, renewals, and cost optimization
Monitor adoption and performance through KPIs and feedback to drive continuous improvement in developer experience
Coordinate integration into enterprise workflows, identity systems, and security controls.
Facilitate structured feedback loops, evaluate new capabilities, and contribute to roadmap decisions.
Ensure compliance with governance, audit, licensing, data protection, and security policies .
Support incident and problem management for the managed tools in collaboration with engineering teams.

Required key competencies and qualifications:

Proven experience with software engineering or DevOps environments; programming fundamentals required.
Familiarity with SCM, artifact, testing and quality management tools (GitHub/GitLab, Artifactory/Nexus, SonarQube, LambdaTest)
Understanding of security, compliance, auditability.
Ability to analyze tool usage and satisfaction data (e.g., dashboards, KPIs, CSAT/OKRs) .
Strong stakeholder engagement and technical communication skills .
Service-oriented, proactive mindset with focus on continuous improvement.
Independent and reliable way of working in distributed, cross-functional teams.
Fluent English communication skills.
Preferably located in Romania to ensure close collaboration with users and squad members

Show full description

What we offer at METRO.digital?

Hybrid and agile work: thrive in a flexible, multicultural environment. 

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

People development: when you grow so do we! 

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

Support with individual solutions:

We are people-caring! We offer support whenever you need it - at every stage of your professional journey.

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: Service Manager Grade 2 (Md5).

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