Solution Expert - Relex

Your Responsibilities

• Act as a functional and solution expert for RELEX, supporting forecasting, replenishment, business rules, dashboards, parameters, user roles, permissions, and operational processes.
• Translate business needs and country-specific requirements into user stories, configuration inputs, test cases, acceptance criteria, and solution documentation.
• Support the setup, validation, and continuous improvement of the RELEX process blueprint, ensuring alignment with METRO business requirements and rollout strategy.
• Configure, validate, and optimize RELEX solution elements such as dashboards, views, parameters, business rules, exports, alerts, and user access settings.
• Support data validation, issue analysis, reprocessing coordination, and operational housekeeping to ensure data integrity across regular processing runs.
• Participate in functional, integration, regression, and user acceptance testing, including scenario definition, result validation, defect documentation, and issue resolution.
• Investigate and resolve specialized incidents within agreed SLAs, especially around RELEX UI, configuration, business rules, parameters, permissions, outputs, and integration flows.
• Coordinate with delivery teams and vendor support on SaaS incidents, interface issues, data load monitoring, batch monitoring, and escalations.
• Support rollout, go-live, hypercare, stabilization, release readiness, and the transition into application managed services and stable run-mode operations.
• Provide training, guidance, knowledge transfer, and documentation to strengthen internal RELEX capability.
• Recommend best practices, harmonization opportunities, and continuous improvements for RELEX operations, support, rollout, and business adoption.

Required Key Competencies and Qualifications

• 6 to 10 years experience
• Proven experience as a Solution Expert, Business Analyst, Functional Consultant, Product Specialist, Tester, Application Support Specialist, or similar role in a technology-driven environment.
• Experience with retail, wholesale, supply chain, demand forecasting, replenishment, inventory management, or enterprise planning systems.
• Understanding of SaaS platforms and the operational model required to run, support, and continuously improve enterprise solutions.
• Experience with functional configuration, requirements clarification, user stories, process documentation, acceptance criteria, test planning, and UAT support.
• Strong analytical skills, with the ability to investigate data issues, understand process dependencies, structure complex topics, and summarize findings clearly.
• Good testing skills, including functional, regression, and integration testing support, defect documentation, and business scenario validation.
• Ability to work with data flows, operational outputs, and technical teams on data load or interface issues.
• Strong stakeholder management and communication skills, including workshops, presentations, and collaboration with Development, Support, QA, Product, and Business teams.
• Ability to work effectively in a complex, international environment involving multiple countries, external vendors, and distributed teams.
• Strong ownership mindset, structured way of working, attention to detail, and very good fluency in English.

Nice to Have

• Hands-on experience with RELEX Forecasting & Replenishment, RELEX Connect, or similar planning platforms.
• Experience with application managed services, L2 support, hypercare, stabilization, or transition from project delivery to run-mode operations.
• Experience supporting multi-country rollouts or working in a global product organization.
• Knowledge of ITSM processes, incident management, service requests, SLAs, operational reporting, Jira, Confluence, ServiceNow, or monitoring tools.
• Basic database knowledge, SQL understanding, APIs, integrations, batch jobs, or interface troubleshooting experience.
• Understanding of data interfaces, master data, transactional data, batch runs, reprocessing, and operational monitoring.

What We Offer at METRO

• Hybrid and agile work: Thrive in a flexible, multicultural environment with self-organizing teams.
• People development: Grow through individual and company-wide learning and development opportunities.
• Ownership and impact: Contribute to a strategic Ultra Fresh platform improving availability, efficiency, and waste reduction.
• International collaboration: Work with colleagues, business stakeholders, and partners across multiple countries and functions.
• Support with individual solutions: We care about people and support you throughout your professional journey.