Accor

Spa Therapist - Fairmont Agra

Agra, UP, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Deliver professional and personalized spa treatments including massages, facials, body treatments, and wellness therapies to guests
Assess client needs, preferences, and health conditions to customize and recommend appropriate treatment plans
Maintain exceptional standards of cleanliness, sanitation, and hygiene in all spa treatment areas and facilities
Manage client appointments, scheduling, and booking systems to ensure efficient spa operations
Educate clients on available spa services, treatment benefits, and wellness recommendations
Maintain a professional appearance, demeanor, and communication style consistent with Fairmont standards
Process client payments, handle transactions, and manage spa billing accurately
Ensure full compliance with health, safety, and sanitation regulations and facility protocols
Collaborate effectively with spa management, fellow therapists, and hotel staff to deliver exceptional guest experiences
Monitor and maintain inventory of spa products, supplies, and equipment, reporting shortages to management
Respond professionally to client inquiries, concerns, and feedback to ensure guest satisfaction

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**Required Qualifications:**

Valid spa therapist license or certification from an accredited institution
Minimum 2 years of professional spa therapy experience in a luxury hospitality setting
Certification in at least two spa treatment modalities (massage therapy, facials, body treatments, or wellness therapies)
Current First Aid and CPR certification
Strong knowledge of anatomy, physiology, and contraindications related to spa treatments
Excellent communication and interpersonal skills with the ability to interact professionally with diverse clientele
Proficiency in spa management software and point-of-sale (POS) systems
Demonstrated commitment to health, safety, and sanitation standards in spa environments

WHAT IS IN IT FOR YOU:

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