METRO

Specialist - Business & Customer Analytics

Pune, India · Hybrid · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerMETRO
LocationPune, India
Work styleHybrid
Employment typeFull-time
Employer posted1 month ago

In this role, you will play a key part in driving data‑backed decision‑making and customer‑centric marketing across METRO’s global markets. You’ll work closely with international marketing teams, data scientists, and CRM specialists to analyze customer behavior, optimize communication journeys, and build intelligent reporting and automation tools. Your work will directly influence how 21 countries engage with millions of customers—transforming data into actionable insights, scalable processes, and impactful business outcomes.

Your responsibilities

Implementing projects in cooperation with marketing teams from 21 countries worldwide and the METRO Group headquarters in Düsseldorf
Analyzing and preparing reports on executed marketing and customer-related activities
Collaborating with the Data Science team
Automating CRM communication processes
Creating data visualizations (Looker Studio Mandatory)
Participating in the development of tools and processes for customer communication management, including defining requirements for new functionalities
Integrating data sets from multiple sources
Ensuring high quality of processed and reported information

Show full description

Bachelor's degree is mandatory
5+ years' experience in the analysis and execution of CRM marketing campaigns, with an understanding of their specific characteristics
Interest in customer behavior analysis within the FMCG sector
Proficiency in Excel / Access
Knowledge of SQL (BigQuery); experience with Google Cloud Platform (GCP)
Experience in preparing data visualizations using BI tools
Strong conceptual thinking and a creative, solution-oriented approach
Excellent analytical skills
Good command of English, allowing for effective daily communication within an international team
Willingness to continuously learn and develop new competencies

Technical Requirements:

Advance SQL (mandatory)
BigQuery
GCP, Cloud Storage
Looker Studio / BI reporting/ Dashboard
Customer Analytics / CRM Analytics / Marketing Analytics
Experience analyzing customer behavior, campaign performance, dashboarding, and working with large datasets.

Participation in international projects across 21 countries
Exciting work in the dynamic environment of METRO, one of the leading global wholesale companies
Real opportunities for creative input and implementing your own ideas and solutions
Career development opportunities in various areas of modern retail operations
Friendly and informal working atmosphere

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.