Randstad

Specialist, Talent Solution Delivery, Enterprise

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerRandstad
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted1 Oct 2026

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Role: GBS NAM MSP Specialists

The Client-Facing MSP Specialist manages day-to-day contingent workforce operations for assigned clients and serves as a key point of contact for client stakeholders, hiring managers, suppliers, and internal teams. The role covers high-volume workforce activity, including blue-collar/industrial populations, with a strong focus on client service, VMS operations, issue resolution, and SLA delivery.

Show full description

Key Responsibilities:

Manage client communication, shared inboxes, requests, and escalations.
Support the contingent worker lifecycle from requisition through onboarding, extensions, and offboarding.
Ability to spearhead a first-generation program by expertly guiding clients through new processes, acting as a consultative partner to drive adoption and clearly communicate the "why" behind strategic changes.
Proven track record of managing high-volume requisitions within an industrial environment, coupled with strong direct supplier engagement and relationship management.
Manage high-volume activity across blue-collar/industrial workforce programs.
Work closely with hiring managers, Talent Advisors, suppliers, and internal teams to meet workforce requirements.
Process and monitor activities in VMS platforms such as Beeline or similar systems.
Track SLA, requisition, fulfillment, and operational performance and provide client updates.
Resolve issues proactively and ensure timely closure of escalations.
Participate in client calls, operational reviews, MBRs/QBRs, and support process improvements.
Mailbox management, liaising with suppliers who are in communication with the hiring managers
Handling and assisting suppliers, and candidates, and guiding hiring managers as the MSP in the US and Canada. Helping hiring managers on the front-end process.

Work Experience:

3 - 7 years of experience in MSP, VMS, contingent workforce management, staffing, recruitment operations, or vendor management.
Prior client-facing MSP experience strongly preferred.
Expertise with Beeline.
Experience supporting high-volume contingent workforce programs, preferably including blue-collar/industrial.
Experience working directly with clients, hiring managers, suppliers, and Talent Acquisition teams.
Experience managing SLAs, escalations, reporting, and operational deliverables.
Experience working with global stakeholders is a plus.

Knowledge, Skills, and Abilities:

Strong understanding of MSP/VMS operations and the contingent workforce lifecycle.
Excellent client communication, stakeholder management, and problem-solving skills.
Strong inbox management, organization, prioritization, and follow-up skills.
Ability to manage multiple priorities and high-volume activity while maintaining accuracy.
Good analytical and reporting skills, including Excel/Google Sheets.
Ability to handle escalations professionally and drive issues to resolution.
Ability to work as a team or with minimal supervision
Strong ownership, attention to detail, and ability to work independently.
Comfortable working in a fast-paced environment and across different time zones.
Results oriented

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.