Automationanywhere
Sr. Customer Retention Specialist
India · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerAutomationanywhere
- LocationIndia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Position:CustomerRetentionSpecialist
Job Level: E3
Location : Bangalore (Onsite)
As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!
Show full description
Who you’llreport to:
This role reports to VP of Global Customer Retention (based in the US)
You’ll make an impact by being responsible for:
Meeting or exceeding assigned sales objectives and quotas for renewal business
Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
Maintaining, updating, and managing all SalesForce.com renewal opportunities
Manage large enterprise accounts
You will be a great fit if you have:
3 -7 years of Renewal or account management experience
Experience selling software products that are on-demand and recurring in nature
Experience using Salesforce.com as CRM required
Software Sales experience; SaaS or subscription sales (Must)
ExperienceandknowledgeofAI, Automationand/or APA preferred
Experience using Salesforce CPQ (is a must)
You excel in these key competencies:
High problem-solving ability to learn and adapt quickly while being a self-starter
Team-orientedwith theabilitytosucceedin anentrepreneurialenvironment
Committed, enthusiastic and coachable with a desire to thrive in sales environment
Strong presentation and communication skills (verbal, written, and listening)
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- SenioritySenior
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.