Sr. HR Service Partner - Americas

We offer:

• Remote work model
• Competitive salary
• Attractive benefits
• Flexible working hours
• Structured onboarding and training
• Career development and coaching opportunities
• A collaborative and supportive team environment

The essential requirements of the job include:

• College Degree
• English and Portuguese for the Americas Region and prefer Spanish as well
• 3–5 years of HR experience, preferably in a shared services environment
• Solid understanding of HR policies and regulatory requirements
• Log and manage tickets/cases in the system (management/CRM tools, preferably JIRA)
• Experience with HRIS (e.g., Workday, SAP, Oracle)
• Strong analytical mindset; able to spot trends and suggest improvements
• Strong communication and problem-solving skills

The Sr. HR Service Partner, will be a key member of the HR Shared Services team, supporting associates and leaders by delivering consistent, efficient, and high-quality HR services. This role focuses on operational excellence, process accuracy, and effective use of HR systems, enabling HR partners and business leaders to concentrate on higher-value activities.

Reporting to the Shared Service Manager & Operations, this position plays an important role in maintaining standardized HR processes, ensuring policy adherence, and supporting continuous improvement initiatives within HR operations.

In this role, a typical day will look like:

• Serve as the first point of contact for HR-related inquiries from associates and leaders
• Using knowledge database, FAQs and training, manage assigned caseload in the case management system for more complex level 2 transactions/requests such as: Preboarding, Severance, etc.
• Log and manage tickets/cases in the system.
• Guide users on self-service tools and knowledge base content.
• Provide updates and supports the development and improvement of knowledge base articles, FAQ's, internal process documentation and standard work.
• Ensure SLAs and service quality standards are met with a high-level of accuracy.
• Ensure consistent application of policies and standard work procedures.
• Escalate unresolved or complex cases to Tier 3 and SMEs, as needed
• Manage Confidential matters and resolves escalated cases.
• Participates in continuous improvement efforts, workshops, provides insights to improve processes or self-service tools, etc.
• Provides advice, trains, and coaches Tier 1 Service Partners

With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.