Sr. Manager, IT – Technical Platforms

Key Responsibilities

Leadership, Program Management, and Delivery

• Serve as a member of the ERP Technical Platforms Leadership team, reporting to the Director of ERP Technical Platforms
• Lead end-to-end program management and delivery for the Signavio initiative, including planning, execution, dependency management, and delivery governance
• Manage and develop a Manager who will report into this role, ensuring clarity of responsibilities, execution quality, and delivery outcomes
• Communicate program status, risks, dependencies, and remediation plans clearly to leadership and key stakeholders

Third-Party Partner Management and Delivery Consistency

• Manage and coordinate the different 3rd parties accountable for delivery of the Signavio initiative
• Ensure consistency across third-party implementation partners, including clear accountability, delivery expectations, and performance management
• Drive delivery governance with external partners and internal stakeholders, including escalations and issue resolution

Signavio Platform and Technical Accountabilities

• Buys and manages the SAP licenses
• Sets up the tenant, log-ins and access
• Connects the systems and keeps the data flowing
• Does the technical setup and keeps it secure
• Manages 3rd party implementation partners ensuring consistency

Data Extraction and Transformation (Critical Focus Area)

• Lead and drive the data extraction and transformation work required for Signavio as a top delivery priority
• Establish clear accountability and delivery coordination across internal stakeholders and third parties to close the current gap in data extraction and transformation
• Ensure data flows are implemented and sustained to support ongoing delivery needs (including reliability, timeliness, and operational continuity)

COE Partnership and Cross-Functional Collaboration

• Partner with the Signavio COE to align platform delivery, operating expectations, and ongoing execution needs
• Partner across infrastructure, security, application, architecture, and project teams to support enterprise priorities and enable successful delivery

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• 10+ years of experience in technical and leadership roles supporting enterprise platforms
• Experience leading outsourced or external partners and driving accountability in delivery and support models
• Strong delivery leadership and program management experience, including cross-functional coordination and governance discipline
• Ability to communicate strategic priorities, operational risks, major dependencies, and project status clearly to leadership and key stakeholders

Success in This Role

• The Signavio initiative is delivered with strong program discipline, clear governance, and consistent execution across all third parties
• Third-party implementation partners operate with clear accountability, predictable delivery, and consistent standards
• The Signavio environment is set up effectively (tenant, log-ins and access) and operated securely
• Systems are connected and data flows are established and maintained to support Signavio needs
• The data extraction and transformation gap is addressed through sustained delivery ownership, coordination, and measurable progress
• Stakeholders and leadership have clear visibility into delivery progress, risks, dependencies, and timelines through regular, disciplined program reporting

Location(s)

Bengaluru - Brookfield GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.