Softswiss

Support Manager - Junior

Beograd, Serbia · Work style not stated · Full-time

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About the role

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EmployerSoftswiss
LocationBeograd, Serbia
Work styleWork style not stated
Employment typeFull-time
Employer posted1 month ago

Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.

About Product:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.

Purpose of the role:

You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.

Show full description

Key responsibilities:

Processing requests from clients in Jira helpdesk system

Performance maintenance of the gaming infrastructure

Interaction with associated departments and partners’ helpdesk systems

Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Required Experience:

Higher or incomplete higher education / technical education is an advantage

B2+ level of English

B2+ level of Russian

Work experience in support of helpdesk systems is desirable

Nice to have:

Technical support experience (the second line)

Our Benefits:

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events

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