SVP, Operational Risk (Behavioural Risk Specialist), Risk Management Group

The incumbent will:

• Apply organisational psychology and behavioural science to enhance the Bank’s risk culture frameworks, maturity model, target state and behavioural indicators, aligned with regulatory expectations and DBS PRIDE values.
• Design and conduct behavioural diagnostics, including interviews, focus groups, surveys and risk culture deep dives, to identify behavioural patterns, cultural drivers and underlying causes of risk events.
• Analyse and triangulate quantitative and qualitative data from employee surveys, behavioural driver analyses, misconduct data, incidents and other relevant sources to identify emerging themes and priority areas for action.
• Provide independent review and challenge of behavioural root cause and driver analyses for significant incidents, including thematic reviews, to assess the adequacy of identified drivers and proposed actions.
• Assess and evaluate targeted behavioural interventions with Line 1, HR and other stakeholders, ensuring actions address identified drivers, are practical to implement and support sustainable change.
• Develop and validate risk culture surveys, behavioural measures, scoring methodologies and dashboard indicators; monitor trends and generate insights for senior management and risk committee reporting.
• Design and facilitate behavioural science training for Line 1 and Line 2 risk managers, HR and employees, including instructor-led programmes, practical case studies and digital learning content.
• Provide subject-matter expertise for behavioural science tools and technology solutions, including interview-support tools and risk culture dashboards, covering requirements, testing, piloting and implementation.
• Assess behavioural risks arising from changes in technology and ways of working, including automation bias, over-reliance on AI and pressure-driven shortcuts, and recommend proportionate mitigants.
• Build trusted relationships across business, risk, technology and HR teams, translating behavioural evidence into clear recommendations and supporting the operationalisation of risk culture initiatives across Singapore and core markets.

Requirements

• Postgraduate degree in organisational psychology, industrial-organisational psychology, occupational psychology, behavioural science or a closely related discipline; doctoral-level training or professional accreditation is advantageous.
• At least 10 years of relevant experience applying organisational psychology or behavioural science in large, complex organisations; experience in banking, financial services or another regulated environment is preferred.
• Strong knowledge of organisational culture, psychological safety, behaviour change, organisational development, human factors, employee research and intervention design.
• Demonstrated experience designing and conducting mixed-method research, including surveys, psychometric or behavioural measures, interviews, focus groups and thematic analysis.
• Strong quantitative and qualitative analytical capabilities, with the ability to triangulate multiple data sources, identify behavioural drivers and translate findings into actionable insights.
• Proven ability to design, implement and evaluate behavioural interventions, capability-building programmes and learning solutions for diverse employee populations.
• Excellent facilitation, interviewing, report-writing and presentation skills, with the ability to communicate complex behavioural concepts clearly to senior management and non-specialist audiences.
• Strong stakeholder management and influencing skills, with the confidence and professional judgement to provide independent review and challenge across Lines 1 and 2, HR and technology teams.
• Sound understanding of research ethics, confidentiality, data protection and responsible use of employee and behavioural data.
• Self-driven, collaborative and comfortable working across cultures and markets, with the ability to balance scientific rigour, commercial realities and pragmatic implementation.

Location:

DBS Asia Central

Job:

Risk Management

Schedule:

Regular

Employee Status:

Full time