Team Lead, Sales Support

Team Leadership & Development

• Lead, coach, and develop a team of Sales Support Analysts, fostering a culture of accountability, collaboration, learning, and continuous improvement.

• Conduct regular one-on-one meetings, performance discussions, and career-development coaching.

• Recruit, onboard, train, and mentor new team members, ensuring operational readiness, knowledge transfer, and consistent standards.

• Monitor team performance, service levels, workload distribution, and development needs; take timely action to address risks and maintain effective support coverage.

Sales Operations Support

• Own and manage the queue of incoming sales operations requests in Salesforce (SFDC), ensuring accurate prioritization, timely resolution, and a strong stakeholder experience.

• Serve as the primary escalation point for complex quoting, contract, amendment, site-consolidation, migration-order, and order-management inquiries.

• Provide expert guidance to Account Executives on quote configuration, pricing, and sales processes within Salesforce and CPQ.

• Deliver white-glove operational support for strategic and enterprise-level opportunities, ensuring deal accuracy, policy alignment, and operational compliance.

• Review and validate pricing, configurations, and supporting documentation for complex sales transactions.

Process Improvement, AI & Operational Excellence

• Ensure operational requests are accurately categorized and documented to support meaningful reporting, analytics, and service improvement.

• Use operational data and trends to identify bottlenecks, recurring issues, and opportunities to improve efficiency, quality, and scalability.

• Identify and responsibly apply automation, AI-enabled tools, and modern productivity practices to reduce manual effort, improve decision-making, and enhance service delivery.

• Lead and participate in cross-functional initiatives focused on improving sales processes, systems, controls, and business operations.

• Develop and maintain process documentation, training materials, playbooks, and best practices that support consistency, knowledge transfer, and scale.

Stakeholder Partnership & Escalation Management

• Act as a liaison across Sales, Renewals, Contracts, Billing, IT, and other business partners to resolve issues, clarify ownership, and streamline workflows.
• Translate complex operational issues into clear options, decisions, and next steps for both technical and non-technical stakeholders.

• Build trusted relationships across geographies and maintain strong daily partnership with U.S.-based stakeholders during U.S. Eastern Time business hours.

What We're Looking For

Required

• 5+ years of experience in Sales Support, Sales Operations, Deal Desk, Quote-to-Cash, or related commercial-operations function.

• Prior experience leading, coaching, or formally managing people, with evidence of developing team capability and performance.

• Strong knowledge of quoting, contract administration, order management, pricing, approvals, and operational handoffs that support sales execution.

• Advanced proficiency in Salesforce or a comparable CRM platform, plus Microsoft Excel and PowerPoint with CPQ tools, is strongly preferred.

• Excellent written and verbal communication skills, with the ability to partner effectively across functions and organizational levels.

• Ability and willingness to work U.S. Eastern Time business hours from Hyderabad.

• Demonstrated curiosity and sound judgment in adopting automation, AI-enabled tools, and emerging technologies to improve team effectiveness.

Preferred

• Experience supporting strategic or enterprise sales opportunities in a B2B SaaS or enterprise-technology environment.

• Experience with Salesforce CPQ and related contract, billing, e-signature, or reporting platforms.

• Experience leading process improvement, systems-enablement, automation, or AI-adoption initiatives.

• Experience supporting a geographically distributed team and stakeholders across India and the United States.

• Bachelor's degree or equivalent practical experience.

Why This Role Matters

This role will shape the day-to-day effectiveness, capability, and culture of the Sales Support team in Hyderabad. The Team Lead will directly influence how quickly new team members become productive, how consistently complex sales requests are handled, and how effectively Sales Support partners with the wider business.

The right leader will combine strong people’s management with operational depth and a practical improvement mindset. Success in this role means building a high-performing team, creating scalable ways of working, and using data, automation, and AI-enabled practices to deliver dependable support as business needs evolve.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.