Accor
Team Leader - Front Office
Mumbai, MH, India · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerAccor
- LocationMumbai, MH, India
- Work styleOn-site
- Employment typeFull-time
- Employer posted
Main Duties:
Administration
- Liaise with different departments for smooth and co-ordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
- Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
- To train the Reception team.
- Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
Financial
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Operational
- Required to maintain and improve the department’s efficiency through the training and development of the team.
- Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
- Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
- Display a proactive approach in implementing initiatives to provide an improved service in all areas.
- Handle additional responsibilities as and when delegated by the Management.
- Ensure quality in all aspects of the job.
- Maintain records of all banquet functions in the hotel.
- Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
- Supervise and monitor the activities of reception ensuring quality customer service.
- Ensure to maintain Front Office log book and shift reports.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
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Personnel
- Ability to accept responsibility.
- Self confidence, motivation, drive and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
- Ability to think strategically, inductively, and creatively.
- The propensity to recognize and acknowledge other people’s ideas.
Other Duties
- Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
- Helping other department in case of emergency.
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At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked