Technical Business Analyst

ESSENTIAL RESPONSIBILITIES AND DUTIES
Essential duties and responsibilities include, but are not limited to, the following:
• Collaborate and consult with staff and other stakeholders.
• Serve as a primary point of contact for development and lead project/implementation engagements in an agile environment.
• Condense complex business processes into clear and actionable user stories & acceptance criteria.
• Document workflow processes and user stories using standard flowcharting tools and methods.
• Facilitate requirements elicitation using interviews, requirements meetings, surveys, document analysis, site visits, use case and workflow analysis.
• Act as a liaison between external and internal stakeholders and development staff in the analysis, design, configuration, testing, and maintenance of systems.
• Lead the implementation and support of applications and integration components.
• Maintain a variety of quality assurance and quality control activities to test, analyze, set up, and validate multiple projects.
• Maintain key project documents, dashboards, status reports, issue and resolution logs, and change control documents.
• Provide client support, during and after the implementation process.
• Perform various analysis duties, ad-hoc reporting, and research to support day-to-day operational and strategic management decisions.
• Contribute to the development of project plans and smaller-scoped projects.
• Other duties as assigned.

EDUCATION
Bachelor’s degree in computer science, information technology or a related field or college level coursework or equivalent combination of education/experience and experience in analyzing, designing, testing, and documenting production systems.

EXPERIENCE OR KNOWLEDGE
• Three years of experience in business process analysis, application implementations and training, project coordination/management and business-related experience.
• Agile development experience such as continuous integration/continuous delivery, backlog refinement, and retrospectives.
• BA expertise, such as awareness of the BABOK guide for business analysts.
• Project coordination/management methodology, standards, and best practices.
• Knowledge of quality assurance best practices.
• Proficient with Microsoft Office Tools (Word, Excel, Outlook, PowerPoint).
• Software Development Life Cycle and development concepts.
• Basic understanding of the COBOL coding language and/or AI tools in IBM’s iServer environment.
• SQL Server and/or DB2 database experience.

ABILITIES
• Excellent interpersonal, written, and oral communication skills.
• Exceptional attention to detail and a great personality.
• Facilitate working meetings, elicit and solicit information, and absorb the information being communicated; facilitate a shared understanding of the problem, possible solutions, and scope of the project in its entirety; facilitate solutions to technical challenges among multiple teams when they involve negotiation between multiple business and technical stakeholders.
• Apply critical thinking skills to determine the appropriateness of requests, with periodic reviews of business procedures to clarify or change a business process. Use the knowledge gained in the daily operational procedures as input to business process and procedure documentation.
• Prioritize across multiple tasks in a fast-paced environment.
• Present technical and non-technical information to all stakeholder groups.
• Multi-task in a fast-paced environment while remaining focused on service to the client.
• Manage time effectively to meet deadlines.

BENEFITS & COMPENSATION
The salary for this position will depend upon factors such as qualifications, experience, skill levels, technical competencies, and other criteria. The salary range is between $72,000 and $83,000.
Here are some of our other benefits:
• Group Medical, Dental, Life, HSA/FSA, and Vision Insurance
• SIMPLE IRA Accounts with an immediate vesting of 3% company match
• Paid company holidays and personal days
• Partial Internet and mobile phone expense reimbursement
• Yearly professional membership reimbursement
• Collaborative and innovative work environment
• Professional development opportunities

LOCATION & WORK ENVIRONMENT
This position is full-time and 100% remote, with Michigan residents expected to work in the Lansing Office one day per month. At ProPower, we embrace a positive work environment by demonstrating cultural awareness, flexibility, collaboration, and creativity. We are committed to equal opportunity in employment and fostering a diverse and inclusive work culture.

To apply, visit https://www.propower.com/job-seekers