Fronius

Technical Support Agent

United States · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerFronius
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted4 Sep 2026

The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and guides the customer through corrective actions. The Technical Support Representative is responsible for communicating with the appropriate internal teams to properly escalate unresolved issues to maximize customer satisfaction.

Task and Responsibilities

Offers email and telephone support for customer inquiries and issues
Possesses the ability to multi-task and effectively diagnose, analyze, and problem-solve via telephone and email
Excels in time management and organizational skills
Evaluates client needs for upgrades or upsells of current or new installations
Delivers application advice for Fronius team members, end customers, distributors, and dealers
Provides technical support for the introduction of products, systems and processes into the market
Represents Fronius USA LLC in a professional and respectful manner while also promoting the Fronius Way philosophy
Follows escalation guidelines
All other duties as assigned by management

Show full description

Welding/Solar and Energy specific Tasks and Responsibilities

Welding

Supports System and Application Engineers with service calls and emails
Assists customers with Welding equipment configuration and instillation requirements
Provides product information to prospective Welding customers

Solar and Energy

Supports Solar and Energy Application Engineers with service calls and emails
Assists customers with Solar system configuration and installation requirements
Provides product information to prospective Solar and Energy customers

Requirements

Associate’s degree/Technical Certification from an accredited college or university required
Education, training and/or 1+ years of experience in a related field
Ability to work independently and as a team member
Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and CRM software
Excellent analytical and problem-solving skills
Ability to identify, make recommendations and solve customer issues
Limited travel
Help desk experience is a plus
Basic electrical knowledge is required
Excellent verbal and written communication skills
Ability to express thoughts clearly and concisely
Customer service driven
Ability to multi-task and meet goals and objectives
Authorized to work in the U.S. and possess a valid motor vehicle operator license

Health and Safety

Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements
Employees will perform duties in an office environment and a field setting
Employees will be occasionally exposed to tripping hazards
The noise level in the work environment is usually low to medium

We offer a generous benefit package including:

Flexible work schedule with hybrid options
PTO available immediately plus 11 paid holidays
Employer matched 401(k)
Medical, Dental, and Vision covered 100% for employees
50% company paid Medical, Dental, and Vision for your family
Employee Assistance Program
Short-Term and Long-Term Disability
Flexible Spending Accounts for Health Care and Dependent Care

Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

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