Technical Support Specialist

Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

$500 stipend for remote office setup in first year + $400 each following year

Internet reimbursement up to $75 per month

Gym membership reimbursement up to $50 per month

Company paid Wellable subscription

Join Vultr

Vultr is seeking a Technical Support Specialist to support our customers and internal teams by responding to platform alerts, troubleshooting technical issues, and coordinating resolution across the organization.

In this role, you will serve as part of a triage and support function, responding to customer inquiries and system alerts, diagnosing issues using established tools and procedures, and escalating complex problems to Technical Support Engineers, System Administrators, and Engineering teams as needed. This position is highly collaborative, customer-facing, and operational in nature, and plays a key role in meeting service-level objectives and maintaining platform reliability.

Key Responsibilities

Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels.

Act as a first responder to platform-level alerts and issues, assessing impact and initiating appropriate troubleshooting and escalation.

Troubleshoot technical issues by reviewing system data, logs, and platform behavior using established procedures and documentation.

Identify whether reported issues are related to customer configuration, product functionality, or platform-level events.

Coordinate with system administrators, engineering teams, network operations, and other internal stakeholders to support issue resolution.

Escalate incidents appropriately based on severity, service-level objectives, and established escalation frameworks.

Communicate with remote data center staff via phone to address and resolve operational issues.

Support the creation and ongoing maintenance of internal and customer-facing documentation, including knowledge base articles, product guides, and troubleshooting procedures.

Maintain professional and clear communication with both customers and internal teams, providing status updates and confirming resolution until the issue is fully closed.

Qualifications

Foundational understanding of servers, computing principles, and how infrastructure-as-a-service platforms operate

Experience with Linux Command Line

Basic knowledge of enterprise networking concepts sufficient to understand system behavior and assist with troubleshooting

Strong customer service skills and the ability to communicate clearly in high-pressure situations

Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities

Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical audiences.

Proficiency in the English language

Willingness and ability to learn new technologies and follow established processes in an entry-level technical role

Compensation

$25 - $30 per hour

Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.

[We are currently accepting applications from candidates residing in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin.]

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.