Novartis

Vendor Alliance Lead - Associate Director FSP

India · Work style not stated · Full time

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About the role

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EmployerNovartis
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted29 Sep 2026

Job Description Summary

Reporting to the Head Vendor Alliance FSP, the CAL Vendor Alliance Lead Associate Director is responsible for the management of outsourced clinical services and deliverables of supported External Relationship Management Teams (ERMT).
• Working within a matrix environment, the VAL Vendor Alliance Lead AD is accountable for all operational aspects of all supported ERMTs
• Supplier Service or Equipment expert for the assigned services within the ERMTs to drive value beyond cost from Novartis’ external supplier base
• Supporting the implementation of the agreed outsourcing strategies
• Responsible for supplier governance, management and issue management/escalation across global GCO and locally and cross-divisionally as required (e.g. Country, Development, NIBR, Sandoz).
• Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams level
• Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s)
• Lead supplier due diligence activities with ERMT

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Job Description

Major accountabilities:

1. Lead business review meetings with vendors based on KPI and KQIs
2. Lead and/or support internal cross-functional ERMT meetings
3. Manages escalated global vendor issues, or selected country vendor issues
4. Identifies systemic patterns, driving root cause analysis and sustainably and effectively addresses pain points
5. Using technological enablers to drive automated and systematic issue resolution
6. Function as service category expert providing expertise and training to stakeholders
7. Ensures compliance with all required SOPs and business guidance documents
8. Provides Health Authority inspection support
9. CAPA management from audit & inspections
10. Drives value through process improvement and innovation within category
11. Proactive risk management within category
12. Supporting global and local vendor qualification if required
Key performance indicators:

ERMT(s) meet business objectives
Robust processes to capture and measure the issue resolution, escalation and risk mitigation, and communication of supplier quality/performance issues

Highly integrated and seen as supplier experts within ERMTs, and related business stakeholders like Procurement, Finance, Compliance, ESP QA.

No deviations to Novartis specifications and Standard Operating Procedures; Supplier due diligence activities (qualifications and re-qualifications) are completed in a timely manner to minimize any delays to study startup timelines and non-compliance
Contribute to continuous improvements/enhancements to benefit business community

Complete and accurate documentation to facilitate successful internal and external audit / inspections
Timely oversight, completion, and management of assigned supplier qualification and re-qualification requirements

Accountable for quality and completeness of qualification and governance documentation in VPG systems including ERMT meeting minutes

Skills Desired

Budget Management, Clinical Trials, People Management, Project Planning, Vendor Management, Waterfall Model

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