Accor
Duty Manager
Khopoli, MH, India · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerAccor
- LocationKhopoli, MH, India
- Work styleOn-site
- Employment typeFull-time
- Employer posted
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.
- Manage daily front office operations, including reception, concierge, and guest services
- Ensure high standards of customer service and address guest inquiries and complaints promptly
- Coordinate with various departments to maintain seamless hotel operations
- Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
- Manage room inventory and maximize occupancy rates
- Conduct regular staff training and performance evaluations
- Handle VIP guests and authorize special courtesies when appropriate
- Ensure compliance with hotel policies, safety regulations, and standard operating procedures
- Monitor and balance daily financial transactions and reports
- Maintain cleanliness and presentation standards in all front office areas
- Conduct regular inspections of guest rooms and public areas
- Resolve conflicts and make decisions in high-pressure situations
- Promote upselling opportunities to enhance revenue
Show full description
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
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At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked