Junior Technical Support Specialist

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Key Responsibilities

Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions

Act as the first point of contact for inbound inquiries, ensuring clear communication and timely resolution of issues

Diagnose technical and service-related problems and guide merchants through appropriate solutions

Escalate complex issues when required, ensuring proper follow-up and resolution

Maintain accurate documentation of issues, actions taken, and outcomes

Basic Qualifications

High school diploma or equivalent

6 months to 1 year of customer service experience

Preferred Qualifications

Basic understanding of payment processing, products, services, and standard troubleshooting procedures

Strong telephone, verbal, and interpersonal communication skills

Ability to manage challenging customer interactions with professionalism and empathy

Solid problem-solving skills, including recognizing when escalation is required

Proficiency in Microsoft Office and general computer applications

Strong time management and organizational skills, with the ability to manage multiple priorities

Demonstrated commitment to delivering high-quality customer service

Work Arrangement & Schedule

The team operates on a 24/7 shift model, with 8-hour shifts

Typical start times include: 06:00, 08:00, 09:00, 10:00, 11:00, 13:00, 14:00, and 22:00

Flexibility to work across shifting schedules, including evenings and weekends and holidays, is required

Location Expectations

This role is designated as home‑based / remote.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.