Signoz

Technical Support Engineer

India · Work style not stated · FullTime

Posted over 6 months ago: check it’s still open

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About the role

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EmployerSignoz
LocationIndia
Work styleWork style not stated
Employment typeFullTime
Employer posted7 months ago

About SigNoz

SigNoz is a global open source project with users in 50+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.

30,000+ GitHub stars

900+ customers

8,000+ members in our Slack community

Why us?

Opportunity to work in a global dev infra product

Backed by YC and some of the prominent VCs in the Bay Area

We are completely remote. No offices

Founding team member opportunity - build customer engineering function from scratch

What we are looking for

This is not your typical support role. If you're looking to just route customer issues to relevant engineers, you should stop reading now.

We're looking for someone who is:

Technical enough to solve complex distributed systems problems - you need to debug OpenTelemetry instrumentation issues across different tech stacks.

Show full description

Great at building processes - you will create tooling, automation, and processes that help both our customers and internal teams operate more efficiently.

Someone who can scale technical operations - you will build the foundation for customer engineering function and grow into leadership as we scale.

Strong communication skills - you will frequently go on call with users for debugging issues

Who would be a good fit

2+ years experience in DevOps or engineering roles working with production systems at scale

Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems

Hands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar platforms

OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts

Programming skills - can read, write, and debug code in one of Go/Java/Python/JavaScript

Customer-engineering mindset - enjoy helping other engineers solve technical problems

Who may not be a good fit

Candidates who are fresh out of college

Engineers who lack ownership

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