Accor

AM - Outlet

Mysuru, KA, India · On-site · Full-time

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About the role

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EmployerAccor
LocationMysuru, KA, India
Work styleOn-site
Employment typeFull-time
Employer posted9 days ago

We're looking for a dynamic and results-driven Assistant Manager - Outlet to join our team in Mysuru, India. In this pivotal role, you'll oversee the daily operations of our outlet while fostering a collaborative, high-performance environment. You'll be responsible for driving sales growth, ensuring exceptional customer experiences, and maintaining operational excellence. This is an excellent opportunity for a detail-oriented leader who is passionate about retail operations and committed to developing talent while achieving ambitious business goals.

Oversee and manage all daily outlet operations, ensuring strict compliance with company policies, procedures, and established standards
Lead, mentor, and develop outlet staff to build a high-performance culture, support career growth, and conduct regular performance reviews
Drive sales performance and revenue targets through strategic planning, team motivation, and implementation of effective promotional campaigns
Monitor and analyze key performance indicators (KPIs), sales metrics, and operational data to identify opportunities for improvement and optimization
Manage inventory levels, stock rotation, outlet cleanliness, safety standards, and visual merchandising to maintain a premium customer environment
Ensure exceptional customer service standards are consistently met and handle customer complaints with professionalism, empathy, and transparency
Prepare and submit regular reports on outlet performance, sales trends, operational challenges, and strategic recommendations to senior management
Collaborate with cross-functional teams to support company-wide initiatives, strategic objectives, and organizational goals
Handle cash management, reconciliation, and financial accuracy while maintaining compliance with financial protocols
Maintain and optimize point-of-sale (POS) systems and leverage technology to enhance operational efficiency

Show full description

Strong leadership and team management skills with demonstrated ability to motivate, develop, and inspire staff to achieve excellence
Proven sales acumen and track record of consistently achieving or exceeding sales targets in a retail environment
Excellent customer service orientation with strong interpersonal and communication skills in English
Proficiency in analyzing data, interpreting performance metrics, and translating insights into actionable strategies
Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment
Problem-solving abilities and sound decision-making skills with a collaborative approach to conflict resolution
Comprehensive knowledge of retail operations, inventory management, merchandising best practices, and visual merchandising standards
Proficiency with point-of-sale (POS) systems and retail management software
Cash handling expertise with strong attention to financial accuracy and reconciliation
Ability to work flexible hours, including weekends and holidays as required by business needs
Adaptability and resilience in managing dynamic retail environments and responding to changing priorities
Knowledge of local languages (Hindi/Kannada) is a plus and would be beneficial for the Mysuru location

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