Accor
Assistant Manager Reservation
Pune, MH, India · On-site · Full-time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerAccor
- LocationPune, MH, India
- Work styleOn-site
- Employment typeFull-time
- Employer posted
- Assist the Reservations Manager in managing the daily operations of the Reservations Department.
- Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.
- Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
- Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.
- Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.
- Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.
- Monitor overbooking levels and coordinate appropriate actions and Front Office.
- Ensure reservations are processed according to hotel policies, standards, and procedures.
- Assist in managing VIP, repeat, group, and special-request reservations.
- Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.
- Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.
- Support the training, coaching, and development of Reservations Agents.
- Monitor team performance and ensure departmental standards are consistently maintained.
- Assist with forecasting occupancy and identifying opportunities to increase room revenue.
- Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.
- Ensure all reservation records and guest information are handled accurately and confidentially.
- Prepare and review departmental reports and provide relevant information to management.
- Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.
- Perform other duties and responsibilities as assigned by the Reservations Manager or management.
Show full description
- Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.
- Good knowledge of hotel reservation systems and PMS.
- Knowledge of Opera PMS or similar hotel systems is an advantage.
- Good understanding of room types, rates, availability, packages, and reservation procedures.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Work styleOn-site
- Employment typeFull-time
- Employer posted
- Added to ROLIVA
- Last checked