Accor

Assistant Manager - Reservations

Udaipur, RJ, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAccor
LocationUdaipur, RJ, India
Work styleOn-site
Employment typeFull-time
Employer posted10 days ago

We are seeking an enthusiastic and detail-oriented Assistant Manager - Reservations to join our dynamic team in Udaipur, India. In this pivotal role, you will oversee the reservations department, driving revenue optimization while ensuring exceptional guest experiences. You will lead a talented team, manage complex booking operations, and implement strategic initiatives that enhance our hotel's occupancy and profitability. This position offers an exciting opportunity to make a meaningful impact on our organization's success while fostering a collaborative and customer-focused work environment.

Plan and coordinate room reservations while implementing effective selling techniques and strategies to maximize room revenues and achieve occupancy targets
Supervise and mentor reservation associates, providing supportive guidance and clear delegation of tasks to ensure efficient department operations and team development
Prepare and analyze monthly forecasts, statistical reports, and occupancy projections to support strategic planning and annual budget development
Maintain accurate and up-to-date guest records and corporate databases, ensuring all booking information is recorded according to standard procedures and company policies
Respond promptly to guest inquiries and resolve issues with professionalism and discretion, demonstrating empathy and problem-solving capabilities to ensure guest satisfaction
Analyze guest history and special instructions for regular and VIP guests, ensuring personalized service delivery and enhanced guest experiences
Monitor and manage corporate account numbers, room availability positioning, and overbooking strategies to optimize hotel performance
Apply revenue management principles and approved discount structures, ensuring corporate rates are offered in accordance with company policy
Identify cost-effective resource utilization opportunities and educate the team on efficient operational practices
Ensure the team receives comprehensive training on safety provisions, standard procedures, and customer service excellence
Communicate any matters affecting hotel interests to management with transparency and assertiveness
Handle additional responsibilities as delegated by management, demonstrating flexibility and resilience in a dynamic hospitality environment

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**Required Qualifications:**

Minimum 2-3 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
Excellent verbal and written communication skills in English with strong attention to detail and accuracy
Advanced proficiency with hotel reservation systems and booking platforms
Demonstrated ability to multitask effectively in a fast-paced environment while maintaining precision and accuracy
Strong organizational and time management skills with exceptional ability to prioritize competing demands
Proven track record of handling guest requests with professionalism, discretion, and effective problem-solving
Solid understanding of revenue management principles, upselling techniques, and occupancy optimization strategies
Strong data entry skills with a commitment to maintaining accurate and comprehensive records
Leadership capabilities with the ability to motivate, support, and develop team members
Analytical mindset with ability to interpret data, prepare forecasts, and generate meaningful reports
Ability to work collaboratively with cross-functional teams in a supportive and inclusive manner
Customer service orientation with genuine passion for creating positive guest interactions and experiences

**Preferred Qualifications:**

Proficiency in additional languages beyond English
Experience with financial management and budget analysis in a hospitality setting
Demonstrated strategic thinking ability and innovative approach to problem-solving
Background in conflict resolution and guest complaint management
Experience with revenue optimization and dynamic pricing strategies

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