Accor
Duty Manager
Ernakulam, KL, India · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerAccor
- LocationErnakulam, KL, India
- Work styleOn-site
- Employment typeFull-time
- Employer posted
Prime Function:
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
- Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work.
- Ensure cleanliness of all areas under the Front Office, Lobby, corridors, main staircase and drive away.
- Ensure to interact with the guests & enable the team to understand guest requirements.
Key Responsibilities:
Front Office Planning
- Ensure that the arrivals and departures for the day and relevant records are maintained.
- Ensure quality in all aspects of work and among the staff in the lobby.
People Management
- Personally welcome and escort all guests of the hotel.
- Authorize courtesies for V.I.P’s.
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
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Financial Management
- Responsible for maintaining high level of room sales, by up-selling.
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational Management
- Adhere to the Standard Operating Procedures & policies.
- Check out-standings of in-house guests on a daily basis.
- To check whether the following records are kept in order and up to date.
- “C” forms
- Reception / Information Log Book
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy check-in & check-out facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for concierge and Front Desk Associate’s
Managerial Qualities
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- and the propensity to recognize and acknowledge other peoples’ ideas.
- 3 to 4 years of experience in a similar role within hospitality.
- Strong leadership and communication skills.
- Proficient in hotel management software (e.g., Opera, PMS).
- Ability to handle guest complaints and solve problems efficiently.
- Fluent in English (spoken and written)
- Ability to work under pressure and manage shifts, including weekends and holidays.
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At a glance
- Work styleOn-site
- Employment typeFull-time
- Employer posted
- Added to ROLIVA
- Last checked