Accor

Guest Service Associate- F&B Service

Kochi, KL, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAccor
LocationKochi, KL, India
Work styleOn-site
Employment typeFull-time
Employer posted3 days ago

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage service team in Kochi, India. In this role, you will be the welcoming face of our dining establishment, delivering exceptional service that creates memorable experiences for every guest. You will work collaboratively with our kitchen and bar teams to ensure seamless service delivery while maintaining the highest standards of professionalism and hospitality. This position offers the opportunity to grow your career in a dynamic, fast-paced environment where your dedication to guest satisfaction truly matters.

Greet and welcome guests with warmth and professionalism upon arrival at the restaurant or dining venue, setting a positive tone for their experience
Seat guests promptly and present menus while providing knowledgeable information about current specials, dining options, and menu highlights
Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff, ensuring all special requests and dietary requirements are noted
Deliver food and beverages to guests in a timely manner, ensuring proper presentation, temperature standards, and attention to detail
Provide personalized recommendations on menu items, beverage pairings, and dining experiences based on guest preferences and needs
Monitor guest satisfaction throughout the dining experience and address any concerns, special requests, or issues promptly and professionally
Maintain exceptional standards of cleanliness and organization in the dining area, including tables, chairs, and service stations
Clear and reset tables efficiently between seatings while preserving the ambiance and comfort of the dining space
Process guest payments accurately and professionally, including handling cash, credit cards, and digital transactions with integrity
Collaborate effectively with kitchen, bar, and housekeeping teams to support seamless service delivery and a positive work environment
Comply with all health, safety, and food service regulations, as well as organizational service standards and procedures
Respond to guest inquiries and requests with courtesy and empathy, escalating complex issues to management when necessary
Contribute to a supportive team environment by assisting colleagues during peak service periods and sharing best practices

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**Required Qualifications:**

Minimum 1-2 years of experience in food and beverage service or guest-facing hospitality roles
Proficiency in point-of-sale (POS) systems and basic computer skills
Strong knowledge of food safety and hygiene standards
Excellent communication and interpersonal skills with the ability to engage guests professionally
Ability to work efficiently in a fast-paced environment while maintaining attention to detail
Physical stamina to stand, walk, and carry items for extended periods during service
Flexibility to work varied shift schedules, including evenings, weekends, and holidays as required
Demonstrated ability to handle guest concerns with empathy and resolve issues professionally

**Preferred Qualifications:**

Previous experience in a luxury hotel or fine dining establishment
Food safety certification or training
Knowledge of wine pairings and beverage offerings
Experience with multiple POS systems or hospitality management software
Multilingual abilities to communicate with diverse guest populations
Certification in hospitality service standards or customer service excellence

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