Accor
Guest Service Associate - Housekeeping
Chennai, TN, India · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerAccor
- LocationChennai, TN, India
- Work styleOn-site
- Employment typeFull-time
- Employer posted
Primary Responsibilities
Operation
- Attend daily briefings and takes on daily assigned tasks
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
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Other Responsibilities
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
- Establish and maintain effective employee working relationships
- Primary school education
- Good oral proficiency in English language
- No experience is required, training will be provided
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At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked