Accor

Guest Service Associate Housekeeping - Fairmont Agra

Agra, UP, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Maintain and clean guest rooms, bathrooms, and common areas to the highest Fairmont standards, ensuring all spaces are immaculate and welcoming
Provide exceptional guest service by responding promptly to guest requests, special needs, and inquiries with professionalism and courtesy
Inspect rooms upon completion of cleaning to verify quality standards, attention to detail, and compliance with property specifications
Manage and organize housekeeping supplies and inventory, reporting low stock levels and maintaining efficient supply usage
Collaborate with team members and supervisors to prioritize room assignments and meet daily cleaning schedules
Report maintenance issues, damages, or safety concerns to supervisory staff immediately for prompt resolution
Follow all health, safety, and sanitation protocols, including proper handling of cleaning chemicals and equipment
Communicate effectively with guests and colleagues in a professional manner, maintaining discretion and confidentiality
Assist with special projects, deep cleaning initiatives, and seasonal maintenance tasks as assigned
Maintain a positive attitude and contribute to a collaborative team environment that prioritizes guest satisfaction

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**Required Qualifications:**

High school diploma or equivalent (GED)
Minimum 1 year of housekeeping or guest service experience in a hospitality setting
Ability to read, write, and communicate effectively in English
Physical ability to lift up to 50 pounds regularly and perform repetitive tasks
Flexibility to work various shifts, including weekends and holidays
Strong attention to detail and commitment to maintaining high cleanliness standards
Ability to follow written and verbal instructions and safety protocols

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