Accor

Reservation Associate

Panaji, GA, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
Maintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference
Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
Perform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail
Identify cost-effective resource utilization opportunities and communicate recommendations to the team
Provide effective support to team members and internal/external representatives to ensure efficient service delivery
Perform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals

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Bachelor's degree (Graduate) from a recognized institution
Fresher or 1 year of experience in a reservation, hospitality, or customer service role
Proficiency with reservation management systems, property management software (PMS), and booking platforms
Strong written and verbal communication skills in English
Excellent data entry and database management abilities with a keen eye for accuracy

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