Technical Manager (Concrete)

3. Provide technical support to customers as troubleshooters and technical consultant, including handling/follow up complaints on technical related issues.

4. Supervise team members by providing advice and technical direction including daily planning, work assignment and prioritization of work.

5. Provide expertise in technical support to sales team & customer for both pre & post sales business.

6. Visit & establish relationship/connection with customers to collect field information of customer expectation/problems on product performance/technical service needs to verify product design suitability to application.

PRODUCT APPLICATION AND DEVELOPMENT

6. Evaluate new/alternative raw materials and existing product formulation optimization to improve margin or reduce complexity.

7. Act as technical service provider, troubleshooter and technical consultant to handle customer complaints including site visits, follow up as well as prepare investigation report.

8. Ensure all records are well documented by recording and reviewing all test results, including analyzing results and report findings. Implement reporting procedures by reporting to supervisor of any abnormal results and recommend improvement ways.

9. Support business by providing technical guidance/assistance to customer for product applications, including mix design optimization and troubleshooting to enhance pre and post sales service.

10. Responsible for the accurate preparation of samples according to product formulation, to cater for laboratory evaluation as well as upon customer requests.

11. Act as the interface of sales/marketing personnel and technical service laboratory/product training to meet customer expectations and solve technical related problems.

12. Maintain an up-to-date working knowledge of newly developing technologies and manufacturing practices and share with sales/marketing personnel.

SUPPORT TO DEFINE CUSTOMER NEEDS

13. Evaluate product and service marketability in terms of customers’ technical and manufacturing needs.

PEOPLE MANAGEMENT

14. Manage & prioritise resources while providing guidance to concrete team in execution of their roles & responsibilities.

15. Identify & provide for team members’ development needs to further enhance skills & knowledge, and for continuous team improvement in providing support for the business.

OTHERS

16. Ensure all lab equipment used are well maintained by ensuring proper set-up, use and maintenance of all lab equipment to ensure quality & reliability of test results.

17. Communicate with independent laboratories & other external parties for all construction chemicals products related testing.

18. Liaise and support production and QC team on any new product production (QC specifications and manufacturing procedures) or some product troubleshooting pertaining to customer complaints.

19. Maintain confidentiality of information eg BOM and raw materials.

20. Any other ad-hoc duties.

1. Degree/Diploma in Chemistry, Chemical Engineering Civil Engineering or related field.

2. Minimum 5 years in a laboratory environment dealing with construction chemical.

3. At least 5 years in a technical support role related to the construction chemical industry.

4. Experience in ready mix concrete industry will be an added advantage.

1. Able to cultivate team-work culture.

2. Analytical & problem-solving skills.

3. Required to work in the lab & outdoor.

4. Able to work out of usual hours and off days due to business requirements.

5. Able to travel as per business needs.

6. Strong leadership and innovative.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.